FAQS - Matterport 3D tour

How long does it take to scan a home?

It takes around 30-45 minutes to scan 1000 sq ft.  A 2000 sq ft home would take about 1.5 hrs and the time increases as the sq ft increases.

Where can I use the tours? 

Right now, you can use the tours on Redfin, Zillow, and your business website.

How is the tour delivered?

Once the scans are complete and the 3D tour is created, you will be provided with a link to embed on your website, or any other sites that are compatible with 3D tours.

How soon is the tour delivered?

The 3D immersive tour should be available the next day.

What do I need to do to prepare for the tour?

Please stage the house as you would for a normal photo shoot.  Once the scanning has started, nothing can be moved, so please make sure that all items are put away before I arrive.  We cannot do staging once the scanning has started.

Can I be there during the tour?  Can the family be there during the tour?

Yes, you can be present during the scanning, but I ask that everyone stays on a different floor than the camera so that no scans pick up any movements of people or pets.

What about pets?

As much as I love animals, please keep them on a different floor than the camera.

Do you scan every room?

Typically, we will scan every room except the garage.  If you can walk into it, it will be scanned.  If you do not want a room to be scanned, we will close that door before we begin scanning the home.

What browsers and mobile devices are compatible?

Matterport 3D Showcase uses WebGL, which is a web standard.  This means that most up to date browsers and mobile devices are supported (Chrome, Firefox, Safari, and Internet Explorer).

Where is it hosted?  Can I host it on my website after the initial hosting period is up?

The tours are only able to be hosted on Matterport's servers.  There is no possibility of having them hosted at any other locations.

How long is the tour available?

Prices reflect 6 months of hosting, after 6 months there is a $25 annual hosting fee per model. 

Can you Photoshop the walk through tour? 

No.  I have no access to the images to be able to Photoshop any items prior to processing the scans for the walk through.  They are uploaded directly from the Ipad to Matterport's site.